Orders & Payment

Payment methods

We accept online payments using major debit and credit cards, including Mastercard, Visa, Maestro, Discover, American Express and PayPal. Please do not email us your debit or credit card information. We cannot be held responsible for any loss that might occur if you include card information in an email. All prices are displayed and charged in GBP Pound Sterling.

Natalia’s Signature uses the PayPal gateway system, the trusted leader in online payments. It protects your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. You can feel secure in the knowledge that nothing you pass to the PayPal servers can be examined, used or modified by third parties attempting to gain access to sensitive information. For more information please visit www.paypal.com.


Voucher codes

Unless otherwise stated, Voucher Codes cannot be used more than once and cannot be redeemed in conjunction with any other offer. Unfortunately once an order has been confirmed, we cannot make any changes to the order or apply any discount codes.

Cancel/Edit order

If you wish to cancel your order before it has been shipped, you can make the cancellation request by sending the message to our customer service from the contact form or adding the comment to the order at your order history page. Once we′ve received your cancel request we′ll refund you the amount of the original purchase, the refund will automatically be issued to the card you used to place the original order. If you wish to cancel your order after it has been shipped, please see our ‘Delivery&Returns’ section.

If you wish to amend any details to your order, feel free to add a message to your order at your order history page. You cannot add any additional items to your order after payment accepted. Please create new order.


Gift Wrapping

We are pleased to offer a gift wrapping service to our customers. Natalia’s Signature Gift Wrap is simply classy. Whatever the occasion is — Birthday, Christmas, Father’s Day or Wedding — please leave us a message if this gift for a lady or a gent and we will add that special touch to your gift.


Delivery & Returns

Delivery

FREE Delivery within UK for ALL orders (1-2 working days), Worldwide —  from £8.25 (5-7 working days). Free international shipping for all orders above £100. For your convenience we use Royal Mail Services to ensure that all pieces of your order reach you safe and in perfect condition. All parcels will be delivered Monday to Friday.

Orders received before 12.00 noon Mon-Fri are usually dispatched on the same day. Generally you should receive your order within 2-3 working days (UK), 5-7 working days (ROW). During busy periods such as Valentines, Mothers Day, Fathers Day and Christmas, please allow additional 1-2 working days for dispatch. We aim to process all orders in as little time as possible.

The orders sent via Royal Mail Special Delivery can be tracked from your order summary in My account. We will send you an email to confirm that your order has been dispatched. 

Returns

Please note, products by Natalia’s Signature are handcrafted and may contain inherent characteristics which add to the unique hidden beauty and are not imperfections.

In the event you are not entirely satisfied with your purchase, you can simply return the original item(s) within 14 days of receipt for a full refund, excluding delivery charges and gift wrapping (if purchased). Fill in PRODUCT RETURNS FORM and enclose with your package. Please ensure that the returned goods must be in their original packaging and condition, unused and without damage. If you would like an alternative product, please contact us by emailing us prior to placing a new order to receive FREE delivery code. Simply paste code at the checkout.

For your security we advise you return any product via any trackable service (with the appropriate insurance cover). Please retain proof of postage in any likely event of the claim. Upon receiving your package, please allow up to 7 days to be inspected and credited to your account/card.

We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged. Product that contain ink must not be used prior to returning. This includes ink converters and ink cartridges. We do not accept returns for refund on any items after 14 days. Natalia’s Signature is not responsible for the return shipping cost unless the item is faulty and we are not responsible for any items damaged or lost in transit. This policy does not affect your Statutory Rights.

If in the unlikely event your product has arrived faulty, please contact us via email.